Akasha Sun is committed to providing the highest level of customer care. To ensure each customer is completely satisfied, we guarantee all Akasha Sun products to perform to the highest quality standards. If you have an issue with any of our products or something does not fit, please contact us immediately. We take pride in the clothing that we produce, and we will work to ensure you are satisfied.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping charges are non-refundable. We do not pay for return shipping. We will only cover the out-going cost of shipping on exchanges (domestic only).
Akasha Sun would be happy to offer returns and exchanges from countries outside of the US, however, please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly if any should arise. If Akasha Sun is requested to pay for additional taxes upon arrival of your returned merchandise we will refuse the parcel and it will be returned to the sender. All international shipping fees for both returns and exchanges are to be paid by the customer.