Currently, we offer FREE regular USPS shipping on orders over $20 to all customers that sign up for our newsletter.
Orders under $20 or for customers that don't sign up for free shipping, will be charged based on weight calculated rate from USPS (Pirate Ship). We typically ship via USPS first class mail for all orders under 1lb. Orders that are over 1 lb. are typically shipped via USPS priority mail. You can also choose (at an additional fee) to upgrade to Express shipping.
We ship with USPS and you will receive a tracking number and updated order information after you place your order and your order has been shipped.
- USPS First Class Mail: 1-6 Business Days (with tracking)
- USPS Priority Mail: 1-4 Business Days (with tracking and insurance)
- USPS Express Mail: 1-2 Business Days (with tracking and insurance)
For international orders, we provide you with the option of Priority Mail. We no longer offer First Class International after several incidences with packages getting lost in shipment overseas. Priority Mail International is more expensive, but we believe it's worth it. Depending on your location and other circumstances, you should receive your item within 5-15 business days. Please note that we are not responsible for customs fees or other additional fees.
If you are interested in cheaper shipping costs for International orders, please contact us at email@example.com and we can offer you First Class Mail with disclaimers and consent from you.
RESPONSIBILITY FOR SECURE ADDRESSES & COLLECTION OF PARCELS
Our shipping service does not require a signature. The courier will leave your order at the front door, letterbox, or secure location. Once the parcel has been delivered to your shipping address Akasha Sun takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or your address is not safe to have a parcel left unattended, we recommend using a business address or an alternate secure address.
RETURN TO SENDER
Akasha Sun does not take responsibility for uncollected parcels that are returned to the sender, or incorrect addresses that are returned to the sender. You can also enter your tracking number directly into their website or your local postal service website for more updates.
If you accidentally provided the wrong address please email us immediately: firstname.lastname@example.org.
Unfortunately, if your parcel has already been shipped we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customer's expense. The address can only be changed if your order has not been shipped.
IMPORT LIABILITIES AND TAXES
Please note Akasha Sun does not cover import liabilities that may be applied by the government of the destination country. Akasha Sun does not accept any responsibility for customs delays, duties, or taxes that may apply in the destination country. Under no circumstance will Akasha Sun accept any orders back due to the rejection of customs charges. You can read more about our policy in our terms and conditions.
Akasha Sun is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.
Shipping charges are non-refundable. If you received FREE shipping on your order and decide to return/refund your items, you will be refunded the order amount minus the actual cost for shipping.